Open 1:00pm - 9:00pm 7 Days a Week

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If this is an emergency, please proceed to the nearest emergency department or call 911.

Please note that our ERVCC does not prescribe, or refill, controlled substances (ie: Oxycodone, Hydromorphone, Adderall, Codeine, Lorazepam etc.) under any circumstances

Register for an Appointment

The East Region Virtual Care Clinic (ERVCC) ensures patients can access timely care by providing virtual care appointments for patients across Ontario Health’s East Region (see map to the right for the area the ERVCC services).

The ERVCC is open from 1:00pm - 9:00pm, seven days a week.

Your health and care is very important to us! Please see the information below regarding what health problems we can help with in a virtual appointment and when you may need to be referred for in-person care.

Who we Serve

Virtual vs In-Person Care

We can help with certain health issues online, but some health issues are better treated in person. Your health is very important to us! If we think you need to see a Nurse Practitioner (NP) or doctor face-to-face, the NP might suggest you that you go to a clinic or the hospital.

Here's a list of health problems we can help in a virtual setting, and ones we can't:

Appropriate for Virtual Care

If you are experiencing the following conditions, a virtual care appointment may be suitable:

Urinary tract infection

Ear pain (less than seven days; or if already treated)

Sore throat (less than seven days; or if already treated)

Skin problems, rash, or shingles (less than seven days)

Tick bite

Back pain or joint pain (less than two weeks)

Stomach ache without fever (less than two weeks)

Mild to moderate headache

New dizziness

Mild breathing difficulty

Fever persisting for more than three days

Not Appropriate for Virtual Care

For the following health issues, it is crucial to seek immediate medical attention at the nearest hospital emergency room:

Requests or refills for controlled substances

Acute/severe abdominal pain

Life or limb-threatening conditions

Acute chest pain

Acute shortness of breath

Extreme lethargy

Signs or symptoms of stroke, such as changes in speech or weakness on one side of the body

Reduced level of consciousness

Severe headache ( 'the worst headache ever', sudden, severe)

New difficulty breathing (trouble speaking, walking, breathing when lying on your back)

Severe stomach ache with nausea/vomiting

Baby under three months with a fever

Baby aged three to twelve months with a fever for three days or more

Severe and persistent elevated blood sugar (>20 mmol/L) with increased thirst, fatigue, or dizziness

Acute decline or loss of vision

Acute paralysis or rapid, progressive loss of motor function

How does it work?

Registering for a Virtual Care Appointment

You can register for a virtual appointment by completing and submitting the online registration form or by calling 1-888-684-1999.

Book Your Virtual Appointment

After your registration is complete, one of our Medical Secretaries will call you to book your virtual appointment.

Receiving Virtual Care

Care

If you are calling about one of the conditions listed above as suited for virtual care, one of our Nurse Practitioners will work with you on your treatment plan, during your appointment In the case that we feel patients are in need of emergency care, we will refer them to their Emergency Department.

What do I need to register for an appointment?

You can register online or over the phone. Before you or someone in your family signs up to talk to a Nurse Practitioner (NP), please make sure you have this information ready:

Full name(s)

Date of Birth

OHIP number (if you have one)

Email address (we need this for requisitions, prescriptions, and follow up)

Home Address

Name and address of your doctor or NP (if you have one)

Name and address of your Pharmacy

List of medications you take

If it’s for a child, please also have/know their weight

What happens after I register/sign up?

After you sign up online or over the phone, we’ll put you on a list for call back. A member of our team will call you to go over your information. Then, one of our NPs will call you between the hours of 1:00 p.m. to 9:00 p.m. If you don’t receive a call by the end of the day, we’ll call you the next day. We call people with the most serious health problems first. If you start to feel worse and can’t wait for a call back, please go see a doctor or NP in person.

Patients can now access virtual care from all across the Ontario Health East Region, including in Ajax, Alexandira, Alfred, Arnprior, Bancroft, Barry’s Bay, Beaverton, Belleville, Bloomfield, Campbellford, Carleton Place, Cobourg, Colborne, Cornwall, Deep River, Eganville, Gananoque, Hawkesbury, Brockville, Kingston, Lakefield, Lanark, Lindsay, Madoc, Merrickville, Millbrook, Napanee, Nepean, Oshawa, Ottawa, Pembroke, Perth, Peterborough, Pickering, Port Hope, Port Perry, Renfrew, Whitby, and Winchester.

or call 1-888-684-1999